Returns & Refunds

We want you to feel confident when ordering your cosplay tail. Because our products may include both standard styles and made-to-order customization, return eligibility depends on whether your item was purchased as a standard product or customized specifically for you.

Standard, Non-Custom Cosplay Tails

For eligible standard products that have not been customized, you may contact us within 14 days of delivery to request a return.

Returned items must be unused, unworn, unwashed, and in their original condition with the original packaging and included accessories.

Before sending any item back, please Contact Us and provide your order number and reason for the return.

Returns sent without prior approval may not be accepted.

Custom & Personalized Cosplay Tails

Custom-made products are created according to the specifications confirmed for your order. Because these items are made specifically for you, they are generally not eligible for return, exchange, or refund because of a change of mind.

Custom orders may include:

Custom fur colors or color combinations
Custom tail length or size
Modified markings, stripes, gradients, or tail tips
Character-inspired modifications
Custom proportions or structure
Multi-tail or kitsune configurations
Completely new tail patterns developed from your reference

For more information about custom orders, visit Start a Custom Tail.

Existing Pattern With Custom Color or Size

If you choose one of our existing tail patterns but request a different color, size, length, marking, or other modification, the item is considered a custom order.

Please review all customization details carefully before production begins, as customized products cannot normally be returned because of personal preference, sizing changes, or a change of cosplay plans.

Completely New Custom Tail Designs

If we develop a completely new tail pattern based on your character reference or specifications, the product is considered a fully custom-made item.

New custom pattern development typically requires approximately 15–20 days before shipping.

Because the pattern and product are created specifically for your request, fully custom designs are not eligible for standard returns or exchanges unless there is a confirmed production defect or the finished item materially differs from the specifications agreed before production.

What If My Item Arrives Damaged or Incorrect?

If your order arrives damaged, defective, or significantly different from the confirmed order details, please contact us as soon as possible after delivery.

Include:

Your order number
Clear photos of the item
Photos of the packaging if shipping damage is involved
A short description of the issue

We will review the information and determine the appropriate solution based on the specific situation.

What Counts as a Product Defect?

A product defect may include significant construction damage, missing components, incorrect customization compared with the confirmed order, or another manufacturing issue that prevents the product from being used as intended.

Small variations in faux fur direction, volume, handmade finishing, or color appearance under different lighting are not normally considered defects.

Color Differences

Faux fur colors may appear slightly different depending on photography, lighting conditions, screen settings, and material batches.

For custom color requests, we recommend sending a clear color or character reference before production. While we aim to match the requested look as closely as possible, exact digital color matching cannot always be guaranteed.

Size & Measurement Issues

Please review product measurements and our Cosplay Tail Sizing Guide & FAQ before ordering.

For custom sizing, the measurements confirmed before production will be used to prepare the product. A custom-sized item generally cannot be returned simply because the customer later prefers a different size.

Change of Mind

For standard, eligible products, a return may be requested within the stated return period.

Custom-made or modified cosplay tails cannot normally be returned because of a change of mind, a change of character, a cancelled convention, or a change in personal preference.

Return Shipping

For approved returns of standard, non-custom products, return shipping costs are generally the customer's responsibility unless the return is caused by a confirmed product defect or an error on our part.

We recommend using a trackable return shipping method and keeping the shipping receipt until your return has been completed.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the return status.

If approved, the refund will be issued to the original payment method. The time required for the refund to appear may vary depending on your payment provider or financial institution.

Original shipping charges and customs or import fees may not be refundable unless required by applicable law or the return resulted from an error on our part.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Standard orders that have not entered production or shipment may be eligible for cancellation.

Custom orders may become non-cancellable once materials have been prepared, customization has begun, or a new pattern has entered development.

Convention or Halloween Plans Changed?

We understand that event plans can change. However, a cancelled convention, delayed event, costume change, or change of character does not normally make a custom-made item eligible for return or refund.

If you have a fixed event date, review our Shipping & Delivery information before ordering.