Last Updated: July 2026
At Your Store Name, we are committed to providing quality jewelry and a satisfying shopping experience.
Every piece is carefully inspected before shipment. If your jewelry arrives with a manufacturing defect, we're here to help.
Our Warranty
We offer a 90-Day Limited Warranty from the date your order is delivered.
This warranty covers manufacturing defects in materials or workmanship under normal use.
If your item is found to have a covered defect, we will, at our discretion:
- Repair the item
- Replace the item with the same or a comparable product
- Issue a refund or store credit if a replacement is unavailable
What Is Covered
Our warranty includes manufacturing-related issues such as:
- Faulty clasps or closures
- Loose settings caused by manufacturing defects
- Broken chains due to manufacturing faults
- Defective craftsmanship
- Structural defects identified during normal use
Each warranty claim is reviewed individually.
What Is Not Covered
Our warranty does not cover damage resulting from:
- Normal wear and tear
- Scratches or surface marks
- Tarnishing caused by improper care
- Accidental damage
- Misuse or abuse
- Exposure to chemicals or harsh environments
- Water damage
- Improper storage
- Unauthorized repairs or modifications
- Lost or stolen items
Please refer to our Jewelry Care page for tips on maintaining your jewelry.
How to Submit a Warranty Claim
If you believe your item is covered under warranty, please contact our Customer Support team with:
- Your order number
- A description of the issue
- Clear photos showing the product and the defect
Our team will review your request and respond as quickly as possible.
Warranty Evaluation
Each warranty request is carefully evaluated.
If your claim is approved, we will provide the most appropriate solution based on product availability and the nature of the issue.
If the damage is determined not to be covered under warranty, we will explain the reason and, where possible, offer additional assistance.
Replacement Policy
Replacement items are covered for the remainder of the original warranty period or 30 days after replacement, whichever is longer.
Warranty Limitations
This warranty applies only to products purchased directly from our official website.
Products purchased through third-party marketplaces or unauthorized sellers are not covered by this warranty.
Limitation of Liability
Our warranty is limited to the repair, replacement, refund, or store credit of the affected product.
To the fullest extent permitted by law, Your Store Name shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
Need Assistance?
If you have questions regarding our warranty policy, please contact us.
Customer Support
Email: HuilinTechnology@outlook.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We aim to respond within 1–2 business days.
Our Commitment
We stand behind the quality of every piece we offer. Our goal is to provide beautifully crafted jewelry and dependable customer service, so you can shop with confidence and enjoy your purchase for years to come.