Last Updated: July 2026
At Your Store Name, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Please read our refund policy carefully before requesting a return or refund.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned with the original packaging whenever possible.
- Include all accessories and complimentary items received with the order.
- Not show signs of wear, damage, or alteration.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Personalized or custom-made jewelry.
- Gift cards.
- Clearance or final sale items.
- Items damaged through misuse, accidents, or improper care.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
Once reviewed, we will offer an appropriate solution, which may include a replacement, store credit, or refund.
Refund Process
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
Return Shipping
If the return is due to:
Our Error
Examples include:
- Incorrect item shipped
- Defective product
- Item damaged during shipping
We will cover the return shipping costs.
Customer Preference
Examples include:
- Ordered the wrong item
- Changed your mind
- No longer wanted the item
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.
If your order includes personalized or custom-made items, production may begin shortly after purchase. In such cases, cancellation may not be possible once production has started.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us.
Exchanges
We currently replace items only if they are defective, damaged, or if an incorrect item was sent.
For all other exchanges, we recommend placing a new order after your return has been processed.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Customer Support
Email: HuilinTechnology@outlook.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We aim to respond within 1–2 business days.
Footer Note
We appreciate your trust in us and are committed to providing quality jewelry and excellent customer service. If you need assistance, our support team is always happy to help.