Last Updated: July 2026
At Your Store Name, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Returns & Exchanges Policy before requesting a return or exchange.
Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with the original packaging whenever possible.
- Include all original accessories and complimentary items.
- Show no signs of wear, damage, or alteration.
Items that do not meet these requirements may not qualify for a return.
Exchange Policy
If you would like to exchange your item for another style, size, or design, please contact us within 30 days of receiving your order.
Exchanges are subject to product availability.
If your requested item is unavailable, we may offer:
- A comparable replacement.
- Store credit.
- A refund, where applicable.
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Personalized or custom-made jewelry.
- Gift cards.
- Final sale or clearance items.
- Items that have been worn, altered, or damaged after delivery.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the product and packaging.
After reviewing your request, we will arrange an appropriate solution as quickly as possible.
Return Shipping
If the return is the result of our error, including:
- Incorrect item shipped.
- Manufacturing defect.
- Item damaged during shipping.
We will cover the return shipping costs.
If the return is due to personal preference, such as ordering the wrong item or changing your mind, the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is caused by our error.
How to Request a Return or Exchange
To begin the process, please email our Customer Support team with:
- Your order number.
- The reason for your return or exchange.
- Photos of the item if necessary.
Please wait for our confirmation before returning any products. Returns sent without prior authorization may not be accepted.
Processing Time
Once your returned item has been received and inspected:
- Returns are typically processed within 3–5 business days.
- Approved refunds will be issued to your original payment method.
- Approved exchange orders will be shipped as soon as the replacement item is available.
Please note that banks and payment providers may require additional time to complete the refund.
International Returns
Customers returning products from outside the destination country are responsible for complying with local customs regulations.
Any customs duties, taxes, or import fees associated with the return are the responsibility of the customer unless the return is due to our error.
Contact Us
If you have any questions regarding returns or exchanges, we're here to help.
Customer Support
Email: HuilinTechnology@outlook.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We aim to respond within 1–2 business days.
Our Commitment
We value every customer and stand behind the quality of our jewelry. If there's an issue with your order, we'll work with you to find a fair and timely solution, ensuring you can shop with confidence.